Refund Policy
Last Updated: June 18, 2026
This Refund Policy describes the conditions under which Claimvelvet may issue refunds for purchases made through our platform. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms set out below.
1. General Principles
Claimvelvet is committed to delivering a high-quality educational experience. We evaluate refund requests on a case-by-case basis and aim to resolve all inquiries fairly and promptly. This policy applies to all digital products, masterclass enrolments, and subscription plans offered through claimvelvet.vip.
2. Eligibility for a Refund
A refund may be considered when all of the following conditions are met:
- The request is submitted within 14 calendar days of the original purchase date.
- No more than 20% of the course or program content has been accessed or completed.
- The purchase was made directly through our platform and not through a third-party provider or promotional bundle.
- The request is accompanied by a valid reason submitted in writing to our support team.
Requests that do not meet all of the above criteria will not qualify for a full refund and may be reviewed for a partial credit at our discretion.
3. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- The 14-day eligibility window has passed since the date of purchase.
- More than 20% of the enrolled content has been accessed, streamed, or downloaded.
- The purchase involved a discounted, promotional, or bundled offering unless otherwise stated at the time of sale.
- The request is based solely on a change of personal preference or circumstance unrelated to the quality or delivery of the content.
- The account has been suspended or terminated due to a breach of our Terms of Service.
- Downloadable or printable materials have been accessed or retrieved in full.
4. Subscription Plans
4.1 Monthly Subscriptions
Monthly subscription fees are charged at the beginning of each billing cycle. Refunds for the current billing period are not available once the cycle has commenced. Cancellations take effect at the end of the active billing period, and no further charges will be applied thereafter.
4.2 Annual Subscriptions
Annual subscriptions may be eligible for a prorated refund if a cancellation request is submitted within 30 days of the initial purchase and less than one full month of access has been used. After this window, annual fees are non-refundable, though access will remain active until the end of the subscription term.
4.3 Free Trials
No charges are applied during a free trial period. If you do not cancel before the trial concludes, your subscription will convert to a paid plan and the applicable fee will be charged. Refund requests citing unawareness of trial conversion will be reviewed but are not guaranteed.
5. Technical Issues and Service Failures
If you experience a verified technical issue that prevents you from accessing purchased content and our support team is unable to resolve it within a reasonable timeframe, you may be eligible for a full or partial refund regardless of the standard eligibility window. Such requests must be reported to our support team promptly and include sufficient detail to allow investigation.
6. How to Submit a Refund Request
To initiate a refund request, please contact our support team using the details below:
| Contact Method | Details |
|---|---|
| help@claimvelvet.vip | |
| Phone | +61 3 5441 2340 |
| Postal Address | 348 Chisholm Rd, Auburn NSW 2144, Australia |
When submitting your request, please include the following information:
- Full name and email address associated with your account
- Order reference number or transaction ID
- Date of purchase
- Name of the course, program, or subscription plan
- A clear description of the reason for your request
7. Review and Processing Timeline
All refund requests are reviewed within 5 business days of receipt. You will receive written confirmation once a decision has been made. If your request is approved, the refund will be processed using the original payment method. Please allow the following timeframes for funds to appear:
- Credit and debit cards: 5 to 10 business days, depending on your card issuer
- Bank transfers: 3 to 7 business days
- Digital wallets or third-party payment processors: 2 to 5 business days
Claimvelvet is not responsible for delays caused by financial institutions or payment processors once the refund has been initiated on our end.
8. Partial Refunds and Credits
In cases where a full refund is not applicable but circumstances warrant consideration, Claimvelvet reserves the right to offer a partial refund or account credit. Credits are non-transferable, have no cash value, and may be applied toward future purchases on the platform within 12 months of issuance.
9. Chargebacks and Disputes
We encourage you to contact our support team before initiating a chargeback with your bank or payment provider. Chargebacks raised without prior contact may result in the suspension of your account pending investigation. We will cooperate fully with any formal dispute process and provide all relevant documentation to the payment provider.
10. Modifications to This Policy
Claimvelvet reserves the right to update or amend this Refund Policy at any time. Changes will be published on this page with a revised effective date. Continued use of the platform following any such changes constitutes acceptance of the updated terms. We recommend reviewing this policy periodically to remain informed of your rights and obligations.
11. Contact Us
If you have questions about this policy or need assistance with a refund request, our support team is available to help. You may reach us by email at help@claimvelvet.vip or by phone at +61 3 5441 2340. We aim to respond to all enquiries within 2 business days.